Citynowcasino | Terms and Conditions CityNow Casino – Complete Guide for Malaysian Players

This Terms and Conditions document governs the use of the citynowcasino platform by all registered members. By registering, logging in, or using any citynowcasino services, you fully agree to all terms stated herein. Please read this document carefully – it protects your rights as a player and sets out our responsibilities as the platform operator.

Acceptance of Terms

By accessing the citynowcasino website, downloading the app, or using any services provided by our platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These terms take effect when you click the "Register" or "Login" button, or continue using the citynowcasino platform after being notified of any changes. Acceptance is entirely voluntary and made with full awareness.

Citynowcasino reserves the right to amend, add, or remove any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of the latest changes.

Eligibility & Registration

To register and use the citynowcasino platform, you must meet all of the following eligibility requirements without exception.

• You must be 18 years old or above on the account registration date.
• You must be an individual or entity legally capable of entering into a binding contractual agreement.
• You are not impersonating another person or providing false information during registration.
• You are registering for personal use and not on behalf of any third party.
• You are not engaging in any activity that conflicts with laws applicable to online gambling in your country.

Citynowcasino reserves the right to request age and identity verification at any time. Should any information provided be found to be false or misleading, citynowcasino reserves the right to immediately close the account and withhold any remaining balance.

KYC Verification Process

As part of citynowcasino's commitment to security and compliance, all members are required to complete the KYC (Know Your Customer) process before making their first withdrawal. Required documents include a copy of a valid national ID or passport and proof of current address dated within the last 3 months.

User Account

Each individual is only permitted to hold one (1) citynowcasino account. Holding multiple accounts is a serious violation of these terms and will result in the closure of all associated accounts without any refund.

Account Security Responsibility

You are solely responsible for maintaining the confidentiality of your citynowcasino account username and password. citynowcasino will not be held liable for any losses arising from unauthorised use of your account due to your own negligence.

• Never share your login credentials with anyone, including family members.
• Use a strong and unique password for your citynowcasino account.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious access to citynowcasino support immediately.

If you suspect your account has been accessed without authorisation, contact the citynowcasino support team immediately via 24/7 Live Chat for prompt action.

Deposit

All deposits into your citynowcasino account must be made using valid payment methods accepted by our platform. citynowcasino supports a range of popular Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer.

Deposit Terms

• Minimum deposit limit is MYR 20 for most payment methods.
• All deposits must be made from an account registered in the same citynowcasino member's name.
• Deposits from third parties – including family members – are not accepted and will be returned.
• citynowcasino does not charge any deposit processing fees; however, your bank or payment provider may impose their own charges.

Citynowcasino reserves the right to decline or return any deposit suspected of being linked to fraudulent activity, money laundering, or a violation of platform terms.

Withdrawal

Citynowcasino is committed to processing all legitimate withdrawals promptly and without unnecessary complications. Withdrawal speed depends on the payment method chosen and the KYC verification status of your account.

Withdrawal Terms

• Minimum withdrawal limit is MYR 20 for e-wallets and MYR 50 for bank transfers.
• Withdrawals can only be made to the payment method registered under your citynowcasino account name.
• KYC verification must be completed before your first withdrawal can be processed.
• Bonus funds must meet the rollover requirement before they can be withdrawn.
• citynowcasino reserves the right to request additional documents to verify withdrawals that exceed certain limits.

Citynowcasino is not liable for any delays or failed withdrawals caused by technical issues on the part of the payment provider. If you experience a prolonged withdrawal issue, please contact our support immediately.

Bonuses & Promotions

Citynowcasino offers a variety of bonuses and promotions to reward new and loyal players. All bonuses are subject to the specific terms and conditions set for each offer. The specific terms for each promotion can be found at Promotions page citynowcasino.

General Bonus Terms

• All bonuses are subject to rollover (turnover) as required before a withdrawal is permitted.
• Bonuses may only be claimed by players who meet the eligibility requirements stated in the promotion's terms.
• Each promotion may only be claimed once per player, unless stated otherwise.
• citynowcasino reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.

Game Rules

All games on the citynowcasino platform use independently audited random number generators (RNG) to ensure fairness and randomness in every game result. No party — including citynowcasino itself — can manipulate game outcomes.

In the event of a technical disruption during a game session, citynowcasino will attempt to restore the game state based on available system records. In cases where restoration is not possible, any affected wagers will be fully refunded to your account balance.

Game Results

All completed game results verified by the citynowcasino system are final. citynowcasino does not accept appeals to alter or void valid game results unless there is clear evidence of a technical error or system manipulation.

Privacy & Data Security

Citynowcasino takes the privacy and personal data protection of all members seriously. The collection, storage, and use of your data is governed by our Privacy Policy citynowcasino, which forms part of this agreement.

• All personal data is protected with 256-bit SSL encryption.
• citynowcasino does not sell or disclose your data to third parties for marketing purposes.
• Data is only shared with third parties where necessary to process payments or comply with legal requirements.
• You have the right to request access to, correction of, or deletion of your personal data.

Responsible Gaming

Citynowcasino encourages all players to play responsibly. Our platform provides a range of tools and resources to help players maintain control over their gaming habits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss limit for your gaming session.
• Play Break: Take a temporary break from the platform for a duration of your own choosing.
• Self-Exclusion: Option to self-exclude from the platform for an extended period if needed.

For more information and responsible gaming resources, please visit our Responsible Gaming citynowcasino. If you or someone you know needs immediate assistance, please contact a relevant gambling support organisation in Malaysia.

Account Closure & Suspension

Citynowcasino reserves the right to suspend or close any account without prior notice if the account is suspected or found to be involved in any of the following:

• Registering using false information or another person's identity.
• Owning or using more than one citynowcasino account.
• Bonus or promotion abuse, including bonus arbitrage strategies.
• Payment fraud or use of stolen credit/debit cards.
• Attempting to hack, cheat, or manipulate the citynowcasino system.
• Violation of any condition set out in this Terms and Conditions document.

If an account is closed due to a terms violation, citynowcasino reserves the right to withhold or void any bonuses, promotions, and wins obtained through activity that breaches the terms. Original deposit balances (real money, excluding bonuses) may be refunded at citynowcasino's sole discretion depending on the circumstances.

You may also close your own account at any time by contacting citynowcasino support. Any valid account balance will be processed for withdrawal once the closure is complete and no active wagers remain.

Disclaimer

Citynowcasino provides the online gaming platform on an "as is" basis without any guarantee that the platform will always be free from interruptions, errors, or technical failures. citynowcasino will make every effort to ensure continuous platform availability, but cannot guarantee 100% uptime under all circumstances.

Citynowcasino is not liable for any losses – direct or indirect – suffered by users as a result of technical failures, service disruptions, or unfavourable game outcomes. Players participate at their own personal risk and responsibility.

Terms Amendment

Citynowcasino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to members via an in-platform notice or email at least 7 days before taking effect – except in urgent circumstances requiring immediate action.

Continued use of the citynowcasino platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all remaining balance before the amendment takes effect.